Terms & Conditions
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1. Payment Terms
All invoices are due in full on the due date stated. A 3.5% credit card processing fee will be applied to all payments made by credit card; this fee is not subject to waiver or discount. Customers may avoid this fee by paying the full invoiced amount via check or ACH. Any invoice not paid within fifteen (15) days of the invoice date will be assessed a finance charge of 1.5% per month (18% per annum) on the entire outstanding balance, compounding monthly from the original invoice date until payment is received in full. Basin Upfitting reserves the right to require payment in advance or suspend work on any account with a past-due balance.
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2. Order Binding & Cancellation
Execution of a sales order by the customer constitutes a binding purchase commitment. Basin Upfitting will immediately begin procuring materials and scheduling labor upon order approval. Once any parts have been ordered or any work has commenced, the order is non-cancelable except with the express prior written consent of an authorized Basin Upfitting representative. In the event a cancellation is approved, the customer shall remain liable for: (a) all restocking fees and vendor return charges applicable to ordered parts; (b) the full cost of any non-returnable, special-order, or custom items; (c) labor costs for all work performed or scheduled to date; and (d) any other direct costs incurred by Basin Upfitting in reliance on the order. Approval of a cancellation request does not waive Basin Upfitting's right to recover all costs outlined above. No cancellation shall be effective until confirmed in writing by Basin Upfitting.
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3. Returns & Restocking
All sales are final unless Basin Upfitting provides prior written authorization for a return. Return requests must be made within thirty (30) days of invoice and are subject to approval at Basin Upfitting's sole discretion. Approved returns will be subject to a restocking fee consistent with Basin Upfitting's current restocking policy, which ranges from 10% to 35% depending on item classification and vendor requirements, plus any applicable vendor return charges. The following items are strictly non-returnable under any circumstances: special-order parts, custom fabricated items, non-stock parts, electrical components, and any item that has been installed, used, modified, or removed from its original packaging. Credits for approved returns will be issued as account credit only and will not be refunded in cash. Basin Upfitting reserves the right to modify this policy at any time.
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4. Collections & Attorney Fees
In the event of non-payment, the customer shall be liable for the full unpaid balance plus all costs of enforcement and collection, including reasonable attorney fees, court filing fees, collection agency fees, and any other expenses Basin Upfitting incurs in pursuing recovery. Finance charges of 1.5% per month shall continue to accrue on all past-due amounts through the date of final payment. In any proceeding to enforce this agreement, Basin Upfitting shall be entitled to recover its attorney fees and costs from the customer. The customer's obligation to pay collection costs arises upon referral to an attorney or collection agency and does not require a court judgment.
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5. Delays & Force Majeure
Basin Upfitting shall not be liable for delays in completion or delivery caused by circumstances beyond its reasonable control, including but not limited to vendor lead times, shipping carrier delays, supply chain disruptions, material shortages, weather events, labor disputes, or acts of God. Estimated completion and delivery dates are provided as a courtesy only and do not constitute a guarantee or contractual commitment. Basin Upfitting will make reasonable efforts to communicate known delays in a timely manner.
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6. Warranty
LIMITATION OF WARRANTY: Basin Upfitting warrants only that installation work will be performed in a workmanlike manner. This warranty does not extend to any parts, products, equipment, or materials installed. ALL PRODUCTS ARE PROVIDED 'AS-IS' WITH RESPECT TO BASIN UPFITTING, AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. Manufacturer warranties, if applicable, are pass-through only and governed entirely by the manufacturer's policies. Basin Upfitting assumes no liability for product defects, manufacturer warranty denials, or any damages resulting therefrom. To make an installation warranty claim, the customer must notify Basin Upfitting in writing prior to any repair work being undertaken; unauthorized repairs will void this warranty in its entirety.